The reasons for not being able to receive the verification code may be:
- Incorrect Phone Number Format:
When linking your phone, ensure you enter the complete phone number, including the country code. For example: +60 0987654321 (include the leading "0"), then click "Get Code" to receive the SMS verification code.
- Poor Signal:
If your current location has poor signal reception, you may not receive the verification code. Try moving to another area and attempt to receive the code again.
- SMS Interception Apps or Settings:
Check if any apps, such as Whoscall, are blocking messages, and ensure Do Not Disturb mode is turned off.
- Carrier Restrictions:
Verify with your mobile carrier whether any features, such as blocking advertisements or business-related SMS, are enabled.
If you are still unable to receive the verification code after ruling out the above issues, please try the following methods:
- Ensure your phone's memory is not full, as insufficient storage can prevent SMS reception.
- Clear the SMS app's cache.
- Reconnect your network.
- Restart your phone.
If you have tried these steps multiple times and still cannot receive the SMS verification code, please contact our customer support team, we will address your issue as soon as possible.