If you are not receiving your verification codes, it is likely due to the strict filtering policies of certain email providers (such as Hotmail, Outlook, and Yahoo). Please follow the steps below to resolve this:
1. Basic Troubleshooting
- Check Spam/Junk Folder: Verify if the email was mistakenly categorized as "Spam," "Junk," or "Promotions."
- Confirm Request: Ensure you have actively clicked the "Send Verification Code" button and allowed at least 60 seconds for delivery before requesting again.
2. Add to "Safe Senders List" (Highly Recommended)
To ensure consistent delivery of future transactions and security notifications, please add our domain to your whitelist:
[For Hotmail / Outlook Web]
- Log in to your webmail and click the [Settings] (gear icon) in the top right.
- Navigate to [Mail] > [Junk email].
- Under "Safe senders and domains," click [+ Add].
- Type @triiix.info, press Enter, and click [Save] at the bottom.
[For Yahoo Web]
- Log in to your webmail, click [Settings] (gear icon), and select [More Settings].
- Click [Filters] on the left menu, then select [Add new filters].
- Name your filter (e.g., TriiiX). Under "From," select "contains" and enter @triiix.info.
- Set the destination folder to [Inbox] and click [Save].
After completing these steps, please try requesting the code again. If the issue persists, please contact our official Customer Support team for further assistance.