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Beginner Guide: How to Complete Address Verification

TriiiX CS Team
  • Updated

This guide covers both App and Web versions.

Why complete Address Verification?

Completing this process grants you higher deposit and withdrawal limits. 

Please refer to "User Levels for Natural Persons and Corresponding Currency Limitations."

🛑 IMPORTANT: Read Before Preparing Documents

  • Physical Paper Documents Only: We only accept direct photographs of physical paper documents. Electronic bills (e.g., PDF files, web page screenshots) or digital scans are prohibited.
    • The first page of the document must be clearly visible.
    • All data within the document must be legible/readable.
    • Your personal information must be clearly identifiable.
  • ⚠️ No Screenshots or "Re-photographing": We do not accept electronic screenshots, nor photos taken of another electronic screen (e.g., using a phone to photograph a computer screen displaying an electronic bill).
  • ⚠️ No Photocopies: Black-and-white photocopies are NOT acceptable.
  • Essential Elements: The document must include the issue date, the issuing authority's name, and official branding (e.g., logo, contact information, or website).
  • Validity Period: The document must be issued within the last 6 months (unless specified otherwise below).

✅ Accepted Document Categories (Select One)

Please note the following requirements and submit one of the categories that meet the criteria:

📄 Accepted Document Types (Choose One)

Category 1: Personal Bills & Correspondence

  • Bank / Credit Card Statement: Including transaction receipts or confirmations issued by licensed financial institutions.
    • Note: The document must include your full name and residential address, and must be issued within the last 3 months.
  • Utility Bills: Water, Electricity, or Gas.
  • Tax Bills: Income tax, property tax, or other official tax assessments.
  • Communication Bills: Internet, Cable TV, or Home Phone.
    • Note: Mobile-only bills are NOT accepted unless part of a bundle (e.g., Internet + TV + Mobile).
  • Government/Official Letters: Official letters issued by government agencies or officials (must be within the last 3 months).
  • Property Documents: Property titles, home insurance certificates, or mortgage statements.

Category 2: Lease Agreements

  • Valid Rental Agreement: Accepted as long as the contract is currently in effect (not subject to the 6-month rule).
    • Note: Expired contracts are invalid.

Category 3: For University Students

  • Student Financial Aid/Loans: Official letters for government-funded student loans or grants sent to your current address.
  • Government Tenancy Proof: Lease registration or confirmation issued by state agencies or housing boards (valid within 1 year).

Category 4: Family Member's Bill & Proof of Relationship 

If you reside with family and the utility bills are in their name, please submit both of the following:

  1. Physical Utility Bill: (Water, Electricity, Gas, or Internet) in the relative's name.
  2. Proof of Relationship: (Choose one) Birth Certificate, Marriage Certificate, Legal Guardian Documents, or Household Registration.

 Important Reminders

  • Document Exclusivity: The address proof cannot be the same document used for your Identity Verification (eKYC).
    • Example: If you used a Malaysian ID for KYC, you must use a different document (e.g., a bank statement) for address proof.
    • Exceptions: China, Vietnam, Philippines, Pakistan, Germany, Italy, Romania, Bulgaria, Czech Republic, Morocco, Slovakia.
  • Enhanced Due Diligence (EDD): If you were previously notified by CS for "Enhanced Review," documents used in that process cannot be reused for standard address verification.
  • ID Validity:
    • Permanent Residency Card: Must have at least 6 months of validity remaining.
    • National ID: Must have at least 3 months validity remaining (IDs without an expiry date are considered valid).


 

📱 APP Tutorial

  1. Path: Tap “Personal Center" (top right) > Select " Verification".


 


 

2.  Upgrade: Tap "Identity Verification" > "Upgrade." 


 

3. Risk Control Review: TriiiX conducts reviews for AML compliance. Please fill in all information accurately.

💡 Note: Incomplete or false information may trigger an Enhanced Review. We will notify you via Email if additional documents are required.

4. Information & Document Upload: Fill in the following fields and click "Next":

  • Country/Region: Select your country of residence.
  • Zip Code: Enter your local zip/postal code.
  • Residential Address: The address must match the one on your document.

Please note: The address entered must exactly match the address on your document.

  • Address Proof Document: Select your document type and click "Click to Upload." For eligible types, refer to the "Accepted Document Categories" section at the top.


 

5. Submit: Click "Submit" after uploading.

6. Review: Takes 1-3 business days (excluding holidays).


 

💻 Web Tutorial

  1. Path: Log in > "User Center" > "Account Setting" > "Security Setting" > "Identity Verification" > "Upgrade." 

  1. Risk Control Review: TriiiX conducts AML compliance reviews. 

Please fill in all information accurately.
💡 Note: Incomplete or false information may trigger an Enhanced Review. We will notify you via Email if additional documents are required.

  1. Information & Document Upload: Fill in the following fields and click "Next":
    • Country/Region: Select your country of residence.
    • Zip Code: Enter your local zip/postal code.
    • Residential Address: The address must match the one on your provided address verification document.

  1. Address Proof Document: Select your document type and click "Click to Upload." 

For eligible types, refer to the "Accepted Document Categories" section at the top. 

  1. Save & Submit: Select the most appropriate option and click "Save." 
  2. Review takes 1-3 business days (excluding weekends).

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