If you suspect that your virtual card information (such as your Card Number, Expiry Date, or CVV) has been leaked, stolen, or used for unauthorized transactions, it is crucial to secure your assets immediately.
1. Immediately Suspend the Card To prevent any further illicit usage, navigate to the specific card's page and use the "Cancel Card" feature located at the bottom to immediately suspend its functions.
2. Report Unauthorized Transactions If you wish to report any unsolicited or unverified transactions, please gather and provide all relevant details of the said transaction(s) to our support team. We will forward this information to the issuing bank to initiate a formal investigation.
For instructions on how to reach out to our support team, please refer to our official guide: đ [Guide] How to Contact Customer Service